Ticketly is a Member of Event Protect, the industry standard in event cancellation protection. Event Protect provides its members with worldwide protection against the ticket revenue loss incurred from a cancellation / postponement / abandonment / curtailment of all types of events. If you experience an event cancellation that is covered under the Event Protect Programme, Event Protect will act in our name to provide a refund platform via which appropriate approved refunds will be made in our name directly to ticket holder(s). Refunds will be inclusive of booking fees and extras which were purchased as part of an event package. As an Event Organiser using our Platform you can view the Event Protect cancellation coverage terms and conditions by visiting: https://www.eventprotect.co/assets/docs/Event_Cancellation_Policy.pdf Transactions sold through will be individually presented for protection within the Event Protect Programme at time of sale. The grant of coverage protects the financial obligations of our Event Organisers to their ticket holders and removes the requirement for to reimburse ticket holders in the case of a protected cause resulting in event cancellation. Please note, the Event Protect Programme does not insure the Member’s clients or customers directly and such clients or customers have no rights under the Programme. It is The Ticket Agent who receives protection under the Programme as part of their Membership of Event Protect. If you would like to discover more about Event Protect, please visit: https://www.eventprotect.co/event-protect-standard